Refund policy

We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

To start a return, you can contact us at hello@auraathleisure.com. Please note that returns will need to be sent to the following address: [INSERT RETURN ADDRESS]

If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.

You can always contact us for any return question at hello@auraathleisure.com.


Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.


Exceptions / non-returnable items
Certain types of items cannot be returned, like perishable goods (such as food, flowers, or plants), custom products (such as special orders or personalized items), and personal care goods (such as beauty products). We also do not accept returns for hazardous materials, flammable liquids, or gases. Please get in touch if you have questions or concerns about your specific item.

Unfortunately, we cannot accept returns on sale items or gift cards.


Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.


European Union 14 day cooling off period
Notwithstanding the above, if the merchandise is being shipped into the European Union, you have the right to cancel or return your order within 14 days, for any reason and without a justification. As above, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.


Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 15 business days have passed since we’ve approved your return, please contact us at hello@auraathleisure.com.

REFUND, RETURN & EXCHANGE

The store sets the return and exchange policy to ensure the customer’s satisfaction in relation to the product he bought from the store and return and exchange shall be subject to the following conditions:



(1) The store entitles the customer to apply for the return or exchange of products within 14 days from the date of receiving the product from the store.


(2) The store accepts the return or exchange of products due to reasons connected with the customer in case the following conditions are met:


  1. The non-use by the customer of products or getting any benefit from them.


  1. Not damaging the products or causing any defects to them after receiving them from the shipping company.


  1. Not damaging the packs or package of products or the loss of the complementary parts of products.


  1. The customer keeps the sale invoice and delivers it to the shipping company or at the place of the storage company.


  1. The products haven’t been manufactured, modified, or equipped according to specifications determined by the customer and the performance has been done upon their basis.


(3) The store accepts the return or exchange of products due to reasons connected with the products or the store in the following cases:


  1. The non-correspondence by the products with the specifications on which the purchase is based.


  1. The receipt of defective products is due to the producer and not due to the bad possession by the customer of the product.


(4) “Aura Athleisure” store shall not accept the return or exchange of the product in the following cases:


  1. The return or exchange request has been submitted after the elapse of 7 days from the date of receiving the product.


  1. The products have been used, damaged, or benefited from or in case the products are not in the condition received by the customer.


  1. Products recklessly dealt with or whose serial numbers have been removed.


  1. Products without price labels, stickers or the original cover, or the inexistence of their accessories.


  1. The store shall not accept the return of some products such as (underwear, socks, and stockings ….etc) and any other products whose return affects the health of customers such as contagious diseases, or the spread of infections.


  1. Any exchange or return requests in contravention of the provision of paragraph (2) of this section.


(5) Cases of proving "Return Option":


In some cases, Aura Athleisure store proves the return option in the purchase invoice to accept the recovery of some products and return the money:


  1. If the reason for exchange is related to the sizes, the buyer must exercise the right of exchange or return within a period not exceeding five days, and in the event of the absence of the alternative size, the client has the right to exercise the return option off and recover the value of the product, provided that the size option is proven in the purchase invoice.


  1. If the product under return is one of the things that come into contact with the skin, the client, in addition to the necessity of fulfilling the conditions provided in this policy, may not exercise the option of return and recovery only within a period not exceeding 24 hours and provided that the option of return is proven the purchase invoice.


(6) In case of return or exchange due to a defect of the product, the store examines the product and in case it is proved that the defect is due to the product, the store shall incur the costs of return, the shipment exchange of the product.


(7) In case of return or exchange due to the customer and not to a defect of the product, the customer shall incur all the costs of return, the shipment exchange of the product.


(8) In case of the refusal by the store of the return or exchange of the product request provided by the customer and the refusal by the customer of receiving the product once more, the store shall be entitled to get rid of these products after the lapse of 15 days from the date of the customer’s refusal.


(9) In case of accepting a return request, the store shall return the price of the product to the customer within 15 business days from the date of accepting the return request and the price of the product shall be returned in the same method in which payment was made.


(10) Incase of accepting the exchange request, the difference between the price of the product that is exchanged and the price of the new product shall be observed. In case the price of the new product that is selected by the customer is lower than the price of the product that is exchanged, the store shall return the price difference within 15 business days in the same method of payment. But in case the price of the new product that is selected by the customer is bigger than the product that is exchanged, the customer shall pay the price difference to the store in the methods of payment approved by us.